Frequently Asked Questions about Studio J
I'm sure you are wonder... What is Studio J Design Software?
Well let me tell ya! Studio J is FREE online digital scrapbooking design software by Close To My Heart. Studio J helps you create 2 page layouts super easy by using the CTMH foundational scrapbook patterns, exclusive color palette, and themed designs all delivered in 12" x 12" custom prints ready for your albums. It's that easy!
What makes scrapbooking with Studio J unique?
Studio scrapbooking is a whole new experience not offered by anyone else ... it's so fun! The Studio J software follows the Close To My Heart philosophy: Faster. Simpler. Easier by using the same great papers, patterns, colors, and embellishments as classic Close To My Heart scrapbooking. How cool, huh? Studio J allow you to finish a page within minutes. All the layout patterns are created by Jeanette Lynton, founder and CEO of Close To My Heart.
Do I need to download any software to my computer to use Studio J?
Nope! You only need a web browser that supports Adobe Flash and an Internet connection... that's it! You simply log in to MyCTMH website to get started. Feel free to design to your heart's content!!! You are not required to buy anything or provide any personal information to get started!
Can I save what I am working on and come back to it later?
Of course! You can create a customer account that allows you to save and return to a project in progress at a later time. Your active projects will be saved for up to 90 days, giving you plenty of time to work on them. You extend that timeline for your active projects by 90 days each time you make a purchase, and your purchased projects will remain archived for one full year after purchase. We'll email you when your active projects are set to expire so you can be sure to purchase them before they are deleted.
Do I need a printer that can print 12" x 12" pages to use Studio J?
No. Your Studio J layouts are not available for you to print from a home computer. Close To My Heart takes care of the printing for you. Wahooo! When you purchase your designed layouts, we print and ship them quickly and directly to you using only top quality silver halide processing and archival papers.
What kind of printing or processing is used when I purchase Studio J layouts?
Studio J layouts are processed, not printed, using a silver halide process considered the highest standard in the photo developing industry. Unlike printed papers or images you might print from a home photo printer, the silver halide process yields 100 year + quality that has long been tested and used by the top photo labs in the world. Close To My Heart uses the same papers and equipment used by leading labs to produce long lasting photo prints, so you know your layout will be reproduced with high fidelity and will last throughout the years.
Can I combine classic and Studio J orders?
Unfortunately Studio J orders cannot be combined with any other type of order. Studio J layouts are processed and shipped separately from all other Close To My Heart products, with the exception of Memory Protectors included with certain qualifying orders.
What kind of receipt do I receive when I place my order?
When you place your order, your web browser will direct you to a printable receipt page. You will not receive an email receipt at this time; however, if you are shipping to the continental United States or Canada, you will receive an email notification sent from UPS when the order is shipped.
What if I don't like my layouts when I receive them?
All Studio J products are backed by the Close To My Heart guarantee, but user error is not covered by this guarantee. When you are ready to purchase your layouts, you will be asked to look at them again and give final approval. Projects that print as shown on the approval screen will not be eligible for returns. When there is a manufacturer's defect, however, we will be happy to replace your layout.
Ready to hear about the pricing?
Buy now to take advantage of our limited time introductory offer! The price per printed 2 page 12" x 12" layout is $12.95 US.
We also offer some fantastic rewards for larger orders.
- 5-9 layouts in a single order: You'll receive a pack of 5 Memory Protectors FREE!
- 10+ layouts in a single order: You'll receive free shipping/handling plus a free pack of 5 Memory Protectors for every 5 layouts in your single order.
Whether you create one layout or 20, you'll find that scrapbooking in Studio J saves you time and money!
